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Oracle Digital Assistant

Oracle Digital Assistant

Overview

What is Oracle Digital Assistant?

The Oracle Autonomous Digital Assistant PaaS supports building and deploying mobile apps, digital assistants, and intelligent chatbots.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Oracle Digital Assistant Cloud Service

$0.0232

Cloud
Unit Price (Request)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.oracle.com/application…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $0.02 Unit Price (Request)
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Product Details

What is Oracle Digital Assistant?

The Oracle Autonomous Digital Assistant PaaS supports building and deploying mobile apps, digital assistants, and intelligent chatbots.

For more information visit https://www.oracle.com/application-development/cloud-services/digital-assistant

Oracle Digital Assistant Competitors

Oracle Digital Assistant Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The Oracle Autonomous Digital Assistant PaaS supports building and deploying mobile apps, digital assistants, and intelligent chatbots.

Oracle Digital Assistant starts at $0.0232.

ManyChat are common alternatives for Oracle Digital Assistant.

The most common users of Oracle Digital Assistant are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(17)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
April 04, 2022

Resourceful AI assistants to make life easier

Shirley Obriens | TrustRadius Reviewer
Shirley Obriens
Software Engineer
Aurox (Information Technology & Services, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We are using Oracle Digital Assistant to bring to life little automated assistants, chatbots, for customer engagements on our website. The bots now handle the monotonous recurrent tasks that were done by humans as they mimic the human actions. We have implemented the assistant bots on multiple departments in our company, tweaking their use depending on the specifics being demanded.
Pros and Cons
  • Oracle AI processes natural language well and the conversations pick a good flow.
  • It recognizes pattern of behavior for more refined results with each implementation under machine learning.
  • It is less flexible with response choices.
  • Voice recognition needs improvement to detect both distant and close sounds more accurately.
Likelihood to Recommend
We have several customers visiting our websites daily and they've had very common concerns. We used ODA version 21 to implement FAQs, and established a robust Question and Answer framework that utilized well history and data at large. Implementation on departments was notably smooth and the channeled conversations displayed an incredible messaging flow.
Return on Investment
  • We've had a good integration with our existing databases and applications.
  • Our customers are crypto traders and we've had more engagement with them, which means a lot to us.
Other Software Used
March 27, 2022

Digitized little workers (chatbots) from oracle.

Alpa Wali | TrustRadius Reviewer
Alpa Wali
Software Engineer
Muthoot Finance Ltd. - India (Financial Services, 5001-10,000 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We've used Oracle Digital Assistant to deploy AI chatbots and digital assistants for our clients in backend websites and applications. In our company, we are using it for workflow tasks and all for conversational engagements with our clients. We've integrated the software with messaging apps (Facebook, slack) to deliver personal assistance with artificial intelligence.
Pros and Cons
  • It integrates well with messaging apps.
  • Because it supports natural language, it gives users more realistic experiences.
  • Our clients have reported that upon integration with Siri for voice commands, the results are pretty obvious (basic) Nd the conversation is unnatural.
  • The languages it supports are very limited.
Likelihood to Recommend
It's worked well on websites and apps for repetitive inquiries and frequently asked questions. It's suitable for personalized and more intense engagement with customers. I must admit that Oracle's machine learning ability and natural language processing is impressive which makes the AI conversations awesome. However, the AI is poor with "emotional IQ" but that's why you have the input from staff in the back-end.
Return on Investment
  • Because AI is handling the repetitive tasks and only deliberating to experts' questions it cannot handle, it has relieved customer support staff of the mundane burden.
  • Our customers are able to scale up performance with the modern technology for customer engagements.
Other Software Used
March 22, 2022

Best Assistance to deal with...

Verified User
Employee in Research & Development
Information Technology & Services Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Oracle Digital Assistant helps to provide chatbot functionality to our users to assist them on a prompt basis. Our organizations use it for servicing various our own employees, whomsoever faces issues can raise over a chatbot.
Pros and Cons
  • Chatbot functionality to provide virtual assistant.
  • Secure and scalable.
  • Work as one assist nacre for all problems/applications.
  • Some additional functionality might be added like suggestions or help for users self-assistance.
  • Voice recognition is to be improved little bit.
Likelihood to Recommend
For small organizations having a small number of business applications running for their organization, it would be as complex to integrate and study using ORM but for large organizations having numerous applications, working could go with this so that user single assistance for all applications.
Return on Investment
  • Improved Efficiency.
  • Performance
Alternatives Considered
  • Azure Bot Service (Microsoft Bot Framework)
Azure bot service we used to integration our platform over slack and found too difficult to integrate under that manner ODS is great and simple to inetgrate.
Other Software Used
Azure Bot Service (Microsoft Bot Framework)
March 15, 2022

Oracle Digital Assistant can help businesses automate their business processes and improve communication with customers with its effective AI

Ernesto Altamirano | TrustRadius Reviewer
Ernesto Altamirano
Owner and Founder
Latino Edge (Media Production, 11-50 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Oracle Digital Assistant's AI capabilities to automate some of our most used businesses processes and also to interact with our customers via pre-elaborated messaging.
Pros and Cons
  • Improved process automation.
  • AI-enabled customer communications.
  • Ability to integrate to other applications.
  • Language differentiation (some of our customers primarily use Spanish, but the AI communications are standardized in English).
  • Various delicate manual tasks aren't compatible with Oracle Digital Assistant.
  • Its voice commands are too basic.
Likelihood to Recommend
Oracle Digital Assistant is very well suited for automating basic business processes and localized AI-enabled conversations in English.

It's less appropriate for manual tasks that require careful attention to detail. And it's also less appropriate for foreign languages, for instance, Spanish.
Return on Investment
  • Improved customer communications.
  • Business process automations increase productivity.
  • Provides a competitive market advantage.
Other Software Used
June 08, 2021

ODA is great to start with for chatbot use cases

Verified User
Director in Professional Services
Information Technology and Services Company, 201-500 employees
Score 8 out of 10
Vetted Review
ResellerIncentivized
Use Cases and Deployment Scope
We leverage ODA mainly for building chatbots for the end customers. There are many customers where we implemented chatbots for the entire department and tweaked the use cases for different departments based on the requirements. It has allowed our customers to get a much better user experience and reduced call volume for service agents of that organization resulting in lowering their cost.
Pros and Cons
  • Developing new and custom skills for chatbots.
  • Developing conversational style skills for chatbots.
  • Menu style skills for chatbots.
  • Lots of skills those are available out of the box.
  • Building emotional intelligence as part of skills to make it more human like.
  • Giving more omni-channel experience.
  • Virtual agents through tighter IVR integration.
Likelihood to Recommend
As mentioned in pros and cons, it depends on the use cases. Most of the normal chatbot use cases can be handled by ODA. If you want to build a chatbot with menu style or conversation style (it is not straight forward but it can be done), ODA can be perfect. If use cases are to also include AI with emotional intelligence to make conversational more interactive and also be able to detect through AI engine automatically what a person would like to do or perform or ask, then ODA may not fit for it. If you also are looking for virtual agents through tighter IVR integration then ODA may not be right. There are a few limitations around the number of words in the text to voice feature.
Return on Investment
  • Improved user experience
  • Reduced call volume for service agent (call center)
  • reduced cost
  • 24/7 availability
Other Software Used
Salesforce Field Service (Click Field Service Edge), Oracle Cloud Infrastructure
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